FAQ

Bridal & Custom Jewelry

Can I customize my engagement ring or wedding band?

Yes. Our custom design service lets you personalize every detail - from diamond type and shape to setting and metal. Together, we’ll create a ring as unique as your love.

For custom orders please book a virtual or in person appointment here! 

How long do custom orders take?

Custom pieces usually take 2–4 weeks to complete. We’ll guide you through every step and keep you updated throughout the process.

For custom orders please book a virtual or in person appointment here!

Can I book an appointment online?

Yes. You can easily schedule an in-store or virtual appointment here.

Where is your jewelry made?

Over 90% of our pieces are handcrafted in Montreal, Canada. The remaining 10% are thoughtfully made in Italy and Turkey by trusted artisans who share our values of quality and integrity.

How do I measure my ring finger at home?

You can find your ring size with a few easy steps:

  1. Wrap a thin strip of paper or string around the base of your finger.
    You can find your ring size with a few easy steps:
  2. Mark the spot where the ends meet.
  3. Measure the length in millimeters with a ruler.
  4. Use a ring size chart to find your corresponding ring size.

Tips

  • Measure your finger at the end of the day (fingers swell slightly).
  • Make sure the string fits snugly but slides over your knuckle.
  • For accuracy, repeat 2–3 times.

Diamonds:

Do you offer both lab-grown and natural diamonds?

Yes. You can choose between ethically sourced natural diamonds and sustainable lab-grown diamonds—both certified and stunning.

What’s the difference between lab-grown and natural diamonds?

Lab-Grown Diamonds

  • Created in high-tech labs
  • Same chemical, physical, and optical properties as mined diamonds
  • More affordable and environmentally friendly
  • Certified and just as brilliant

Natural Diamonds

  • Formed deep within the Earth over billions of years
  • Traditionally valued and considered rare
  • Ethically sourced through trusted suppliers
  • Each stone carries a natural story and uniqueness

Both are 100% real diamonds—the difference is in origin, price, and personal preference.

Are your diamonds certified?

Yes. All our diamonds—whether lab-grown or natural—come with certification from respected gemological labs such as GIA or IGI.

Metals & Materials:

What metals do you use?

We offer 10K, 14K, and 18K gold (yellow, white, and rose), and platinum. All are ethically sourced, nickel-free, and made to last a lifetime.

Will your jewelry tarnish?

No, the only maintenance would be a polished back to shine. All of our pieces are treated to resist tarnish.

What’s the difference between 10K, 14K, 18K gold and platinum?
  • 10K Gold: Contains 41.7% pure gold. It's the most durable and affordable option, making it ideal for budget-conscious brides or everyday pieces. Slightly paler in color.
  • 14K Gold: Contains 58.3% pure gold. The perfect balance between durability and richness, ideal for engagement rings and daily wear.
  • 18K Gold: Contains 75% pure gold. It has a richer, deeper gold tone and is considered more luxurious. Slightly softer, best for occasional or fine jewelry.
  • Platinum: A rare, naturally white metal that’s heavier and more durable than gold. Hypoallergenic and perfect for heirloom-quality bridal pieces.
Do you use ethically sourced materials?

Yes. At MAGDOR, we are deeply committed to ethical and sustainable practices.

We use conflict-free, ethically sourced diamonds, and our gold is sustainable and often recycled to reduce environmental harm.

We partner only with trusted suppliers who uphold strict standards for human rights, labor conditions, and environmental responsibility.

Warranty & Care:

Is there a warranty on MAGDOR jewelry?

Yes. We offer a 1-year warranty on all MAGDOR pieces covering manufacturing defects.

How do I care for my jewelry?

Avoid harsh chemicals, clean gently with our MAGDOR soft cloth or cleaning solution, and store in a dry place. We recommend occasional professional cleaning to keep your piece looking its best which we offer in store.

You may purchase our cleaning products here

Do you offer resizing or repairs?

Yes. We offer resizing, polishing, and repair services. Get in touch with us for an evaluation here

Shipping & Handling:

How long does shipping take?

In-stock items ship within 2–5 business days. Custom pieces require 2–4 weeks. We offer worldwide shipping.

Do you offer international shipping?

Yes, we ship internationally. Shipping costs and delivery times vary by location.

Can I request a rush order?

Can I request a rush order?

Yes, on select items. Please contact us directly to confirm availability here.