At MAGDOR, we want you to feel confident in your purchase. This policy explains our voluntary return arrangements, manufacturing-defect warranty and your rights if something is wrong with your order.

Exchanges and store credit

Eligible standard, non-personalized jewellery may be returned for an exchange or store credit.

Please contact us at info@magdor.ca within 14 calendar days after delivery to request a return. Once authorized, please send your item within 7 calendar days after receiving our return instructions.

For change-of-mind returns, we offer exchanges or store credit rather than refunds to the original payment method. This does not affect refunds or other remedies required by law.

Return conditions

For a voluntary return, the item must:

• Be unworn, undamaged and unaltered.
• Include its original packaging, accompanying certificates and accessories, where supplied.
• Be accompanied by proof of purchase or an order number.
• Meet the eligibility conditions below.

Please contact us before sending your jewellery so we can provide the correct return address and instructions.

Items excluded from voluntary returns

The following are final sale for change-of-mind purposes:

• Made-to-order and custom-designed jewellery.
• Engraved or personalized jewellery, including pieces with initials or names.
• Jewellery specially resized or modified at your request.
• Special-order items clearly identified as final sale before purchase.
• Gift cards, except where reimbursement is required by law.

A standard, unmodified ring is not excluded solely because it is a ring. An item is not excluded solely because it is on backorder.

These exclusions do not remove your rights concerning defects, incorrect items, goods that do not match their description or other remedies available under applicable law.

Return shipping and charges

For voluntary returns, you are responsible for return shipping costs. Please use a tracked service with suitable insurance for the value of the jewellery and retain your shipping receipt.

Original shipping charges are not credited for change-of-mind returns. We do not charge a restocking fee or deduct a shipping charge that was originally complimentary.

Any shipping charge for an exchange will be confirmed before you agree to it.

For defective, damaged or incorrect items, contact us first. MAGDOR will arrange and cover necessary return shipping for a covered claim or where required by law.

Exchanges and store-credit processing

After receiving your return, we will inspect it and confirm whether it meets the voluntary return conditions. We will process an approved exchange or issue store credit within 5 business days of receiving the item.

Store credit reflects the amount actually paid for the returned merchandise after discounts, including applicable taxes paid on that merchandise. It has no expiry date and may be used toward a future MAGDOR purchase.

Exchanges depend on availability. Any price difference will be confirmed before the exchange is completed; a remaining balance will be issued as store credit.

Store credit is not redeemable for cash except where required by law.

Damaged, defective or incorrect items

If your jewellery arrives damaged, is incorrect or appears defective, please contact info@magdor.ca promptly with your order number and a description of the issue. Photographs are helpful where available.

The 14-day voluntary return window, unworn-condition requirements and final-sale exclusions do not limit your legal rights concerning these issues.

One-year manufacturing-defect warranty

MAGDOR provides a one-year commercial warranty from delivery against manufacturing defects.

For a covered manufacturing defect, we will arrange repair or replacement at no charge. Any additional remedy required by applicable law, including a refund where applicable, remains available.

This commercial warranty does not cover normal wear, accidental damage, misuse or damage caused by alterations or repairs performed by others. These exclusions apply only to the extent permitted by law.

After the commercial warranty period, or for damage outside its coverage, we can assess your jewellery and provide a repair estimate. No paid repair will proceed without your approval.

This commercial warranty is additional to applicable legal warranties. Legal protection may continue beyond one year, including protection concerning reasonable durability.

Order cancellations and custom deposits

Please contact us as soon as possible if you wish to cancel or change an order.

For standard items, we will accommodate cancellation before dispatch where possible. An accepted cancellation will be refunded to the original payment method.

Made-to-order, personalized and special-order purchases may have cancellation restrictions. Any conditions concerning production, completed work or deposits will be disclosed and agreed to before purchase. We will not treat a deposit as automatically forfeited where applicable law requires otherwise.

These arrangements do not restrict any statutory right to cancel.

Purchases before a promotion

We do not provide retrospective promotional price adjustments for purchases made before a promotion begins. This does not affect remedies for an incorrect charge or other rights provided by law.

Exchanges

We’re happy to offer exchanges on eligible items within 14 days of delivery. Purchases are eligible for exchange rather than a refund.

Contact

For returns, exchanges, cancellations or warranty assistance, contact info@magdor.ca.