At MAGDOR, we prepare and send your jewellery with care. This policy explains our shipping charges, preparation times and delivery arrangements.
Shipping within Canada
| Shipping option |
Charge |
| Standard shipping — orders of CA$100 or more |
Complimentary |
| Standard shipping — orders below CA$100 |
CA$9.95 |
| Express shipping — where available |
CA$19.95 |
The complimentary-shipping threshold is calculated on the merchandise subtotal after discounts, before taxes and shipping.
Express shipping costs CA$19.95 in total; it is not added to the standard shipping charge. Applicable taxes and the total amount payable are displayed before you place your order.
Order preparation
Preparation time is the time needed to get your jewellery ready for dispatch.
| Order type |
Preparation before dispatch |
| In-stock, ready-to-ship jewellery |
2–3 business days |
| In-stock jewellery requiring engraving |
5–10 business days |
| Made-to-order or custom jewellery |
4–6 weeks |
| Backorder |
2 weeks |
Business days are Monday through Friday, excluding public holidays observed in Québec. Timeframes stated in weeks mean calendar weeks.
Preparation times run from the date your order is placed, unless a different starting date is expressly agreed before purchase. The preparation timeframe applicable to your selected item and configuration is communicated before you order.
Delivery after dispatch
Carrier transit time is additional to preparation time.
| Canadian shipping service |
Estimated transit after dispatch |
| Standard |
3-9 business days |
| Express |
1–3 business days, where available |
Remote destinations may require longer transit. The destination-specific delivery estimate is provided before purchase.
Express shipping speeds up carrier transit. It does not shorten engraving, production or backorder preparation.
If you need your purchase for a particular date, please contact us before ordering so we can confirm whether that date can be accommodated.
Orders containing several items
If your items have different availability dates, we will explain the dispatch arrangements and applicable delivery timeframe before purchase. Any optional split shipment and additional shipping charge require your agreement.
Tracking and signature
Once your order is dispatched, we will email you a shipping confirmation with tracking information. Tracking updates may take time to appear.
A signature is required upon delivery. Please provide an address where someone can receive your parcel.
International shipping
The Canadian rates above apply only to deliveries within Canada.
Available international destinations, shipping services, charges and estimated delivery timeframes are provided before purchase. Availability may vary by destination and item.
International orders may be subject to import duties, local taxes or carrier clearance fees. Before purchase, we will indicate which charges are included, collected at checkout or payable separately. Where an amount cannot reasonably be calculated in advance, we will explain the nature of the possible charge.
If a carrier requests payment of a charge already collected at checkout, contact us for assistance.
Address corrections and order changes
Please check your delivery address carefully before submitting your order. Contact us promptly if you need to correct an address or request a change.
We will confirm whether the change is possible and disclose any additional cost before proceeding. Address changes may no longer be possible after dispatch. This does not affect your cancellation rights under applicable law.
Delayed, lost or damaged parcels
If your parcel is delayed, missing, damaged or marked delivered but has not been received, contact us promptly. Where possible, retain damaged packaging and photographs to help us investigate.
We will work with you and the carrier to resolve the issue and fulfil our obligations under applicable law. A carrier investigation does not remove MAGDOR’s legal responsibilities.
If a delivery timeframe needs to change, we will contact you. Any revised delivery date will be agreed with you in writing, without limiting your statutory rights.
Cancellation and legal rights
This policy does not limit your legal warranties or mandatory rights concerning delivery, cancellation or refunds.
Where Québec law entitles you to cancel a distance contract, MAGDOR will refund all amounts you paid under that contract within 15 days of cancellation and cover reasonable return costs as required by law. Other mandatory protections may apply depending on your location.
Contact
For shipping questions or help with an order, email info@magdor.ca, including your order number where available.
At MAGDOR, we want you to feel confident in your purchase. This policy explains our voluntary return arrangements, manufacturing-defect warranty and your rights if something is wrong with your order.
Exchanges and store credit
Eligible standard, non-personalized jewellery may be returned for an exchange or store credit.
Please contact us at info@magdor.ca within 14 calendar days after delivery to request a return. Once authorized, please send your item within 7 calendar days after receiving our return instructions.
For change-of-mind returns, we offer exchanges or store credit rather than refunds to the original payment method. This does not affect refunds or other remedies required by law.
Return conditions
For a voluntary return, the item must:
- Be unworn, undamaged and unaltered.
- Include its original packaging, accompanying certificates and accessories, where supplied.
- Be accompanied by proof of purchase or an order number.
- Meet the eligibility conditions below.
Please contact us before sending your jewellery so we can provide the correct return address and instructions.
Items excluded from voluntary returns
The following are final sale for change-of-mind purposes:
- Made-to-order and custom-designed jewellery.
- Engraved or personalized jewellery, including pieces with initials or names.
- Jewellery specially resized or modified at your request.
- Special-order items clearly identified as final sale before purchase.
- Gift cards, except where reimbursement is required by law.
A standard, unmodified ring is not excluded solely because it is a ring. An item is not excluded solely because it is on backorder.
These exclusions do not remove your rights concerning defects, incorrect items, goods that do not match their description or other remedies available under applicable law.
Return shipping and charges
For voluntary returns, you are responsible for return shipping costs. Please use a tracked service with suitable insurance for the value of the jewellery and retain your shipping receipt.
Original shipping charges are not credited for change-of-mind returns. We do not charge a restocking fee or deduct a shipping charge that was originally complimentary.
Any shipping charge for an exchange will be confirmed before you agree to it.
For defective, damaged or incorrect items, contact us first. MAGDOR will arrange and cover necessary return shipping for a covered claim or where required by law.
Exchanges and store-credit processing
After receiving your return, we will inspect it and confirm whether it meets the voluntary return conditions. We will process an approved exchange or issue store credit within 5 business days of receiving the item.
Store credit reflects the amount actually paid for the returned merchandise after discounts, including applicable taxes paid on that merchandise. It has no expiry date and may be used toward a future MAGDOR purchase.
Exchanges depend on availability. Any price difference will be confirmed before the exchange is completed; a remaining balance will be issued as store credit.
Store credit is not redeemable for cash except where required by law.
Damaged, defective or incorrect items
If your jewellery arrives damaged, is incorrect or appears defective, please contact info@magdor.ca promptly with your order number and a description of the issue. Photographs are helpful where available.
The 14-day voluntary return window, unworn-condition requirements and final-sale exclusions do not limit your legal rights concerning these issues.
One-year manufacturing-defect warranty
MAGDOR provides a one-year commercial warranty from delivery against manufacturing defects.
For a covered manufacturing defect, we will arrange repair or replacement at no charge. Any additional remedy required by applicable law, including a refund where applicable, remains available.
This commercial warranty does not cover normal wear, accidental damage, misuse or damage caused by alterations or repairs performed by others. These exclusions apply only to the extent permitted by law.
After the commercial warranty period, or for damage outside its coverage, we can assess your jewellery and provide a repair estimate. No paid repair will proceed without your approval.
This commercial warranty is additional to applicable legal warranties. Legal protection may continue beyond one year, including protection concerning reasonable durability.
Order cancellations and custom deposits
Please contact us as soon as possible if you wish to cancel or change an order.
For standard items, we will accommodate cancellation before dispatch where possible. An accepted cancellation will be refunded to the original payment method.
Made-to-order, personalized and special-order purchases may have cancellation restrictions. Any conditions concerning production, completed work or deposits will be disclosed and agreed to before purchase. We will not treat a deposit as automatically forfeited where applicable law requires otherwise.
These arrangements do not restrict any statutory right to cancel.
Purchases before a promotion
We do not provide retrospective promotional price adjustments for purchases made before a promotion begins. This does not affect remedies for an incorrect charge or other rights provided by law.
Exchanges
We’re happy to offer exchanges on eligible items within 14 days of delivery. Purchases are eligible for exchange rather than a refund.
Contact
For returns, exchanges, cancellations or warranty assistance, contact info@magdor.ca.
