Effective date: October 17, 2026

1. About these terms

These Terms & Conditions apply to your use of magdor.ca and purchases made through our online store. MAGDOR is your seller. Shopify provides the platform supporting our store.

Please read these terms together with our Shipping Policy, Returns & Warranty Policy and Privacy Policy.

Product-specific conditions communicated and agreed to before purchase also form part of your order. Mandatory consumer protections always apply. These terms do not exclude legal warranties, statutory cancellation rights or other rights that cannot legally be waived.

2. Using our website

You must have the legal capacity to make a purchase. If you create an account, provide accurate information, protect your login credentials and contact us promptly if you suspect unauthorized access.

You may not use our website for fraud, unlawful activities, harassment, infringement of intellectual property, unauthorized access or interference with its security or operation.

We may restrict access where reasonably necessary to address misuse or protect the website. This does not remove our obligations concerning existing orders or your legal rights.

3. Products and personalization

We aim to provide accurate descriptions, photographs and specifications. Screens may display colours differently, and photographs may be enlarged to show detail. These limitations do not excuse an item that fails to match its description or agreed specifications.

The product information and configuration presented when you order describe your purchase. Changes to listings apply to future purchases and do not automatically change an existing order.

For engraving, resizing or custom work, please review the text, size, materials and other specifications before confirming. We will disclose applicable preparation times and any special cancellation or return conditions before purchase. Changes after confirmation depend on the work already completed and must be agreed with you.

Personalization and final-sale conditions do not remove your rights concerning defects, incorrect items or non-conforming goods.

4. Prices, payment and order information

Prices are in Canadian dollars unless another currency is expressly displayed.

Before you place an order, we provide the applicable price, discounts, taxes, shipping charges and total payable. Any additional third-party charges that cannot reasonably be calculated in advance will be described before purchase.

You must have authorization to use the selected payment method. Payments are processed through the payment services available at checkout.

You will have an opportunity to review your order and correct errors before submitting it. We will provide an order confirmation setting out your purchase details.

If an availability, payment or listing issue affects your order, we will contact you and explain the available options. We will not substitute an item, impose an additional charge or change agreed specifications without your agreement. Where an order is cancelled, we will provide the refund required by the circumstances and applicable law.

Corrections to website errors do not override your rights concerning advertised prices or an existing purchase.

5. Preparation and delivery

Our Shipping Policy sets out the full delivery arrangements.

For deliveries within Canada:

Service	Charge
Standard shipping on orders of CA$100 or more	Complimentary
Standard shipping on orders below CA$100	CA$9.95
Express shipping, where available	CA$19.95 total

The complimentary-shipping threshold is calculated on the merchandise subtotal after discounts, before taxes and shipping.

Preparation before dispatch is normally:

• In-stock, ready-to-ship jewellery: 2–3 business days.
• In-stock jewellery requiring engraving: 5–10 business days.
• Made-to-order or custom jewellery: 4–6 weeks.
• Backorder items: 2 weeks.

Carrier transit is additional: normally 3–9 business days for standard delivery and 1–3 business days for express delivery, where available. Remote destinations may take longer.

Business days exclude weekends and public holidays observed in Québec. Timeframes expressed in weeks mean calendar weeks. The timeframe applicable to your item and destination is communicated before purchase.

Express shipping accelerates transport; it does not shorten engraving, manufacturing or backorder preparation. A signature is required upon delivery.

We remain responsible for fulfilling our delivery obligations. Handing a parcel to a carrier does not, by itself, release MAGDOR from those obligations. Contact us promptly about a delayed, lost, damaged or incorrectly delivered parcel. We will work with you and the carrier to resolve the issue.

Any revised delivery date will be agreed with you in writing, without limiting your legal rights. International destinations, delivery charges, estimates and applicable import-charge arrangements are disclosed before purchase.

6. Cancellations and changes

Contact info@magdor.ca as soon as possible to request a cancellation or change.

For standard items, we will accommodate cancellation before dispatch where possible. An accepted cancellation will be refunded to the original payment method.

Made-to-order, personalized or special-order purchases may have restrictions. Conditions concerning production, completed work or deposits must be disclosed and agreed to before purchase. Deposits are not automatically forfeited where applicable law requires otherwise.

These arrangements do not limit statutory cancellation rights. For a valid cancellation under Québec’s distance-contract rules, we will refund all amounts paid within 15 days after cancellation and cover required return costs. Statutory return deadlines apply instead of our voluntary return deadlines.

7. Returns, exchanges and store credit

Eligible standard, non-personalized jewellery may be returned for an exchange or store credit under our Returns & Warranty Policy.

Request authorization within 14 calendar days after delivery, then dispatch the item within 7 calendar days after receiving our return instructions.

Voluntary returns must be unworn, undamaged and unaltered, with the original packaging, supplied certificates and accessories, and proof of purchase.

Made-to-order, custom, engraved, personalized or specially modified jewellery is excluded from change-of-mind returns. Special-order items clearly identified as final sale before purchase and gift cards are also excluded, except where the law requires otherwise. A standard, unmodified ring or an item on backorder is not excluded solely for that reason.

For voluntary returns, customers pay return shipping. Original shipping charges are not credited. We charge no restocking fee and do not deduct a shipping charge that was originally complimentary. Any exchange shipping charge requires your agreement.

Approved exchanges or store credit are processed within 5 business days of receiving the returned item. Store credit includes the applicable taxes paid on the returned merchandise, has no expiry date and is not redeemable for cash except where required by law.

These conditions apply to change-of-mind returns. They do not limit remedies for defective, damaged, incorrect or non-conforming goods. Where a refund is required by law, store credit will not replace it.

8. Warranties and problems with an order

MAGDOR provides a one-year commercial warranty from delivery against manufacturing defects. Covered defects will be repaired or the item replaced without charge, without excluding any additional remedy required by law.

The commercial warranty excludes normal wear, accidental damage, misuse and damage caused by alterations or repairs performed by others, only to the extent permitted by law.

This warranty is additional to legal warranties, including applicable protections concerning fitness for normal use, reasonable durability and conformity with the description. Legal protection may continue beyond one year.

Contact us promptly if an item arrives damaged, is incorrect or appears defective. MAGDOR will arrange and cover necessary return shipping for a covered claim or where required by law. No paid repair will proceed without your approval.

9. Promotions

Promotions apply according to the conditions disclosed for that promotion. We do not retrospectively apply promotional discounts to purchases made before a promotion begins.

This does not affect remedies for an incorrect charge, advertised-price obligations or other legal rights.

10. Website content and third-party services

MAGDOR’s website content, branding and original materials are protected by applicable intellectual-property laws. You may use the website for personal shopping and information purposes. Other reproduction or commercial use requires authorization unless permitted by law.

Third-party links or optional services may have their own terms and privacy practices. Their inclusion does not remove MAGDOR’s responsibilities for the products and services it sells.

We do not guarantee uninterrupted website availability. Any restriction or interruption remains subject to our obligations concerning existing purchases and applicable law.

11. Reviews and submitted content

You retain ownership of reviews, photographs and other content you submit. By submitting content for publication, you permit MAGDOR to display and reproduce it for that purpose and to make reasonable formatting changes without changing its meaning.

You must have the rights necessary to submit the content. Do not submit unlawful material or another person’s personal information without authorization.

We may moderate spam, unlawful content and content unrelated to the relevant product or service. Nothing in these terms prevents you from expressing an honest opinion, making a complaint or exercising a legal right.

12. Privacy

Our Privacy Policy explains how we handle personal information and how to contact our Privacy Officer.

Accepting these terms does not, by itself, provide consent to optional marketing or tracking. Applicable consent requirements and your privacy choices remain separate.

13. Responsibility and applicable law

MAGDOR remains responsible as required by applicable law. These terms do not exclude or limit liability where doing so is prohibited, and do not require you to waive mandatory consumer protections.

These terms are governed by the laws of Québec and the federal laws of Canada applicable there, subject to mandatory protections that apply where you reside.

Disputes may be brought before a court with jurisdiction under applicable law. Nothing requires mandatory arbitration or prevents an eligible class action or access to a court available to you by law.

14. Changes to these terms

We may update these terms for future website use and purchases. Revised terms will show their effective date, and we will give additional notice where required.

An update does not retroactively change an existing order without your agreement or another lawful basis. If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.

15. Contact

MAGDOR
Email: info@magdor.ca
Telephone: 514-947-3395
Correspondence address: 6801 Trans-Canada Highway, Pointe-Claire, QC H9R 5J2, Canada

Please contact us before sending a return so we can provide the correct return address and instructions.